The development of an IT system requires constant, timely, efficient and effective support. Constep answers this requirement through a support service dedicated to solving application and functional issues that follow an SAP implementation.
The service is managed remotely by a team of certified consultants. Their application and technical skills have been obtained through the implementation of numerous SAP solutions. They are fully dedicated to the analysis and problem solving of any reported issue integrating the solution within a structured organization. If and when required, it is possible to have the consultants on-site.
All the activities provided through the AMS Service meet the SLA (Service Level Agreement) agreed with the customer and include: first and second level help desk, support and assistance to end users, ordinary, corrective and evolutionary maintenance.
Our methodology and tools allow us to manage the entire lifecycle of an individual ticket, from its assignment to the most competent professional to its solution, ending with the analysis and evaluation of the service level agreed with the Customer.
Customers can count on the guarantee of using a set of the latest and most stable solutions, with predefined service levels and costs, allowing them to commit their internal ICT people to projects that will provide the greatest added value to the company.
A good example of the AMS application service is the one we are currently providing to our customer Sirti, guaranteeing support coverage for the applications we have developed, within the project context. Other activities have been carried out for: Leonardo, Mikron and Trench.