EPTA, multinational corporation leader of the supply in high quality business refrigeration service, is both partner of retailers “turnkey” and supplier single refrigeration unit for trade and after market.
EPTA wanted to satisfy its customers quickly and efficiently. The product Service Management Cockpit (SMC) is made to be the only access point for the Service to make the assistance process easier and faster.
Service Management Cockpit (SMC) is a product with following purposes:
The Service Management Cockpit (SMC) has been given to Telemonitoring Service phone switchboard h24 and to Italian phone switchboard, it’s a dedicated activity which needs to create the tickets as alerts for any alert received during the monitoring process; after that, Cockpit sends an email to every selling point.
Service Management Cockpit (SMC) is a product made with ABAP Web Dynpro and it’s supported by SAP CS.
This solution has been supported by Customer Mobile Service (CMS) with SAP NetWeaver Gateway (free), to select the technician from the map (by geolocation) and to manage independently.