Mikron, a complex multinational company, is a leader in solutions for chips removal and automation for large-scale production of high precision components for several leading sectors, from automotive components to the pharmaceutical industry.
The challenge of Mikron: have a customer support service that can best meet the customer's needs in a streamlined and functional. How?
By centralizing business EFFECTIVELY, having a single point of access for all operations and customer support:
Unifying approach for the whole group, without affecting in any way the current architecture thus ensuring EFFICIENCY:
What is it?:
Customer Service Cockpit (CSC) is a web-based application, fully integrated with ECC using standard solutions and, a single database.
It's easy to use and display only the necessary information to process. Thanks to the scheduler you can assign the technicians’ activities with the "Drag & Drop", it is integrated in real time with ECC and with the external system of attendance.
Thanks to Mobility, available for Smartphones, Tablets, etc., You can also consult activities, data and constantly monitor the work.
It’s a profitable and customizable solution, fully integrated with SAP CS module. It was created mainly with the use of ABAP Web Dynpro, integrating Flash Island for the realization of the scheduler and Full Calendar for the management of calendars.
Used technology allows thinking about further developments both in Customer Service and in other areas: